SEMINAR: Business and Customer Service Skills with Tim Smith
Date and Time
Wednesday Feb 6, 2013
9:00 AM - 4:00 PM EST
Wednesday, February 6
Two Sessions
Morning: 9AM - 12PM
Afternoon: 1PM - 4PM
Location
Flagship Enterprise Center
Conference Room A/B
2701 Enterprise Dr.
Anderson, IN 46013
Fees/Admission
Individuals: $15
Groups: $20 for your whole staff!
Website
Contact Information
For more information about this event, call (765) 640-2309
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Description
Nationally recognized sales and business training
from Tim Smith
Business and Customer
Service Skills
presented by
Wednesday, February 6, 2013
Flagship Enterprise Center
2701 Enterprise Drive, Anderson
Choose from two sessions:
Morning Session: 9 AM - 12 PM
Afternoon Session: 1 PM - 4 PM
In-depth for training your staff on:
- Learning the keys for making a great first impression
- The ‘basics’ of proper telephone etiquette
- Effective listening techniques
- Reducing stress and turnover at your business
- Dealing with hard-to-please behavior
- Dealing with irate and angry people
- Creating an 11-point customer contact process
- How to speak the customer’s language
Tim has delivered tailored training programs on management skills, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business; non-profit, for profit, academic, government and union and non-union shops. He has worked with Home Depot, The Pentagon, Herr Foods, United States Tennis Association and the Executive Office of Former President Bill Clinton.
Cost is only $15 for an individual, or $20 for your entire group!
