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DTSTART:20130206T140000Z
DTEND:20130206T210000Z
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SUMMARY:SEMINAR: Business and Customer Service Skills with Tim Smith
DESCRIPTION:Nationally recognized sales and business training\n\n from Tim Smith\n\n \n\n Business and Customer \n\n Service Skills\n\n \n\n presented by\n\n\n\n\n \n\n \n\n Wednesday\, February 6\, 2013\n\n Flagship Enterprise Center\n\n 2701 Enterprise Drive\, Anderson\n\n \n\n Choose from two sessions:\n\n Morning Session: 9 AM - 12 PM\n\n Afternoon Session: 1 PM - 4 PM\n\n \n\n \n\n In-depth for training your staff on:\n\n \n Learning the keys for making a great first impression\n \n The 'basics' of proper telephone etiquette\n \n Effective listening techniques\n \n Reducing stress and turnover at your business\n \n Dealing with hard-to-please behavior\n \n Dealing with irate and angry people\n \n Creating an 11-point customer contact process\n \n How to speak the customer's language\n\n\n Tim has delivered tailored training programs on management skills\, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business\; non-profit\, for profit\, academic\, government and union and non-union shops. He has worked with Home Depot\, The Pentagon\, Herr Foods\, United States Tennis Association and the Executive Office of Former President Bill Clinton.\n\n \n\n Cost is only $15 for an individual\, or $20 for your entire group!
X-ALT-DESC;FMTTYPE=text/html:\n Nationally recognized sales and business training
\n from Tim Smith
\n
\n Business and Customer \;
\n Service Skills
\n
\n presented by
\n
\n
\n\n
\n \;
\n Wednesday\, February 6\, 2013
\n Flagship Enterprise Center
\n 2701 Enterprise Drive\, Anderson
\n
\n Choose from two sessions:
\n Morning Session: \;9 AM - 12 PM
\n Afternoon Session: 1 PM - 4 PM
\n
\n \;
\n\n In-depth for training your staff on:
\n\n - \n Learning the keys for making a great first impression
\n - \n The &lsquo\;basics&rsquo\; of proper telephone etiquette
\n - \n Effective listening techniques
\n - \n Reducing stress and turnover at your business
\n - \n Dealing with hard-to-please behavior
\n - \n Dealing with irate and angry people
\n - \n Creating an 11-point customer contact process
\n - \n How to speak the customer&rsquo\;s language
\n
\n\n Tim has delivered tailored training programs on management skills\, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business\; non-profit\, for profit\, academic\, government and union and non-union shops. He has worked with Home Depot\, The Pentagon\, Herr Foods\, United States Tennis Association and the Executive Office of Former President Bill Clinton.
\n\n
\n Cost is only $15 for an individual\, or $20 for your entire group! \;
\n \;
\n \;
\n \;
\n \;
\n
LOCATION:Flagship Enterprise Center Conference Room A/B 2701 Enterprise Dr. Anderson\, IN 46013
UID:e.1371.157
SEQUENCE:3
DTSTAMP:20260410T231614Z
URL:https://business.madisoncochamber.com/events/details/seminar-business-and-customer-service-skills-with-tim-smith-02-06-2013-157
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